FAQ for Seully Hair

Seully Hair is a premium hair solutions provider specializing in high-quality human hair products. We offer a range of hair toppers, wigs, and extensions designed to help you achieve the perfect look and address hair loss concerns.

Yes, all our products are crafted using 100% real human hair. We take pride in using the finest quality hair to provide a natural and authentic appearance.

We offer a personalized consultation service to help you select the ideal hair topper based on your needs. Our experts consider factors like coverage, color, style, and more to guide your choice.

Synthetic hair products are more budget-friendly and require less styling but lack the natural look and feel of real human hair. Human hair products are versatile, lifelike, and can be styled with heat tools.

Care instructions are provided with each product. Generally, you should wash them gently with mild shampoo, avoid excessive heat, and store them properly to maintain their quality.

Yes, we have a team of professional stylists ready to assist you in achieving the hairstyle you desire. Whether it's a cut, color, or styling, we're here to help.

You can contact our customer service team via email at info@seully.com or reach us on WhatsApp at +1 484-312-4033. We're here to assist you during our business hours.

Yes, we proudly offer customization services. You can send us pictures of your own hair or the desired hair style you want via email or WhatsApp. Our experts will work with you to create a personalized product.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We offer two shipping options:

• Standard shipping (7-12 Days)
• Express shipping (3-7 Days)

Stock orders are typically shipped within 1-3 business days after your purchase. For custom orders, please expect shipping within 1-3 weeks. We will notify you if there are any delays or specific timelines for your order.

Once your order is shipped, we will provide you with a tracking number via email or WhatsApp. You can use this number to monitor the progress of your shipment.

If you require expedited shipping or have urgent delivery needs, please contact our customer service team. We will do our best to accommodate your request and provide you with suitable options.

While we make every effort to ensure timely delivery, shipping times may vary due to factors beyond our control. If your order is delayed or hasn't arrived within the estimated timeframe, please contact our customer service team, and we will assist you in tracking your shipment and addressing any concerns.

In the rare event that your order arrives damaged or is incorrect, please reach out to our customer service team immediately. We will work to resolve the issue and ensure your satisfaction.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If you are not satisfied with your purchase or if there are any issues with the product, you can request a return within this timeframe.

To initiate a return, please contact our customer service team via email at info@seully.com or through WhatsApp at +1 484-312-4033. Provide details about the reason for your return, and we will guide you through the process.

Items that are unused, in their original condition, and in their original packaging are eligible for a return and refund. Customized products may be subject to different return conditions, which will be discussed during the customization process.

Due to the personalized nature of customized products, they are typically non-returnable unless there is an issue with the quality or if they do not meet the specifications discussed during the customization process. We will work with you to find a suitable solution in such cases.

Refunds are typically processed within 5-7 business days after we receive your returned item. Please note that it may take additional time for your financial institution to process the refund.

We provide free return labels for customers in 24 countries or regions (see our return policy for details). For customers in other areas, the return shipping cost is typically the responsibility of the customer unless the return is due to an error on our part or a product quality issue. In such cases, we will arrange for the return and cover the shipping costs.

If your order arrives damaged or is incorrect, please contact our customer service team immediately. We will work to resolve the issue and ensure your satisfaction, which may include providing a replacement or refund.