Politique d’expédition

At Seully, we prioritize your satisfaction and aim to make your shopping experience pleasant. If you have any questions or concerns about our shipping policies or your order, please contact our Customer Support team.

Shipping Policy

At Seully, we are committed to delivering your order in a timely and secure manner. Our Shipping Policy outlines our process to ensure a seamless shopping experience.

Processing Time
Orders are processed within 1-3 business days of receiving payment.
Please note that processing times may be longer during peak seasons or holidays.

United States (US):

  • Order Processing Time: 1–3 business days

  • Estimated Delivery Time: 7–14 business days

European Union (EU):

  • Order Processing Time: 1–3 business days

  • Estimated Delivery Time: 7–14 business days

South America:

  • Order Processing Time: 1–3 business days

  • Estimated Delivery Time: 8–20 business days

Shipping Methods
We offer a range of shipping options to suit your preferences, including free standard shipping worldwide and expedited shipping for $30.
Express delivery options will be displayed at checkout, along with estimated delivery times and costs.

Shipping Costs
We provide free standard shipping worldwide. Expedited shipping is available for $30.
Shipping costs vary based on the selected shipping method, destination, and order weight.
Final shipping costs will be calculated and displayed at checkout before payment.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details.
You can use this tracking information to monitor the status and estimated delivery date of your order.

Shipping Destinations
We ship to a wide range of domestic and international destinations, including North America, South America, Asia, Europe, and Africa.
Please ensure your shipping information is accurate and complete to avoid delays or delivery issues.

Customs and Import Duties
International customers are responsible for any customs or import duties that may apply to their orders.
These charges, if applicable, are not included in the order total and must be borne by the recipient.

Delivery Times
Delivery times vary depending on the shipping method and destination selected.
Estimated delivery times will be provided at checkout and in your order confirmation email.

Delivery Delays
While we strive for timely delivery, external factors such as weather conditions and customs processing may occasionally cause delays.

Order Changes and Modifications
Due to our efficient processing system, changes or modifications to orders may not be possible after they have been placed. Please review your order details carefully before confirming.

Order Errors or Problems
If there are any errors or issues with your order, please contact our Customer Support team info@seully.com as soon as possible. We will work quickly to resolve the issue in 48 hours.

Thank you for choosing Seully for your hair care needs. We look forward to providing you with excellent products and services.