Shipping policy

At Seully, we prioritize your satisfaction and aim to make your shopping experience pleasant. If you have any questions or concerns about our shipping policies or your order, please contact our Customer Support team.

Shipping Policy

At Seully, we are committed to delivering your order in a timely and secure manner. Our Shipping Policy outlines our process to ensure a seamless shopping experience.

Processing Time
Orders are processed within 1-3 business days of receiving payment.
Please note that processing times may be longer during peak seasons or holidays.

Please note that the delivery times provided are only estimates, and the actual delivery schedule may vary depending on the logistics and transportation conditions.

United States (US):

  • Order Processing Time: 1–3 business days

  • Estimated Delivery Time: 7–14 business days

European Union (EU):

  • Order Processing Time: 1–3 business days

  • Estimated Delivery Time: 7–14 business days

South America:

  • Order Processing Time: 1–3 business days

  • Estimated Delivery Time: 8–20 business days

Shipping Methods & Costs
We provide a variety of shipping options to meet your different needs, with the following shipping fee rules applied: a $5 shipping fee applies to orders under $30, free standard shipping worldwide is available for orders $30 and above, and expedited shipping is offered at a flat rate of $30. All express delivery options, along with their estimated times and costs, are displayed at checkout.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details.
You can use this tracking information to monitor the status and estimated delivery date of your order.

Shipping Destinations
We ship to a wide range of domestic and international destinations, including North America, South America, Asia, Europe, and Africa.
Please ensure your shipping information is accurate and complete to avoid delays or delivery issues.

Customs and Import Duties
International customers are responsible for any customs or import duties that may apply to their orders.
These charges, if applicable, are not included in the order total and must be borne by the recipient.

Delivery Times
Delivery times vary depending on the shipping method and destination selected.
Estimated delivery times will be provided at checkout and in your order confirmation email.

Delivery Delays
While we strive for timely delivery, external factors such as weather conditions and customs processing may occasionally cause delays.

Order Changes and Modifications
Due to our efficient processing system, changes or modifications to orders may not be possible after they have been placed. Please review your order details carefully before confirming.

Order Errors or Problems
If there are any errors or issues with your order, please contact our Customer Support team info@seully.com as soon as possible. We will work quickly to resolve the issue in 48 hours.

Kind reminder: To ensure the safety of your package, please fill in the delivery address accurately. Regretfully, our company cannot be held responsible for package damage caused by incorrect addresses or other issues on the recipient's part. Thank you for your understanding and cooperation.

Thank you for choosing Seully for your hair care needs. We look forward to providing you with excellent products and services.